Marigold Costumes Ltd – Terms & Conditions
Hirers should exercise care with costumes and are responsible for all loss or damage incurred whilst costumes are in their possession. This includes whilst in return transit from leaving the hirer to arriving back at Marigold Costumes.
Hire Period is as agreed with Marigold at time of booking and may be extended if the items on hire have not already been booked by another customer.
Fittings at Marigold Costumes for artists, can be arranged by Costume Designers and will be charged at an hourly rate.
Refunds will not be given for items taken and not used, if kept for the duration of the hire period. This includes costumes which have been fitted to measurements provided by the customer and later deemed to be unsuitable. Unused costumes returned before the start of the production will be charged at 60% of the original hire fee.
Alteration of costumes to be done with light hand sewing only. No machine sewing is permitted. Any customer alterations should be removed before return. Alterations by Marigold will incur additional charge.
Return of costumes should be as supplied, with hangers, polythene bags and holdalls. Particular care to be taken with footwear, which should be returned, clean and dry. Charges will be incurred for items, which the company feels, have not been properly treated and cared for.
Marigold Costumes Staff will carry out checking of orders as soon as possible after return. The hirer will be informed of any damaged items and also of missing items, which will be booked onto a new contract and charged for until their return. Should there be no communication from the hirer within 5 working days of the shortage notification, or if the hirer informs the company that the outstanding items cannot be found, then a replacement cost invoice will be raised.
Repairs will be charged at the current rate of labour and material. This charge also applies to costumes altered and not returned to the pre-hire state, the writing of cast names inside costumes and heavily soiled and stained garments.
Payment should be made by cash or card, prior to the order leaving Marigold’s premises. In the case of account customers, terms are strictly 14 days from receipt of an official invoice from Marigold Costumes Ltd.